top of page
Flik-Finance-logo

Privacy Policy

At Flik Finance ("we", "our", "us"), we understand that your personal information is important. We are committed to protecting your privacy and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

What information do we collect?

Depending on the services you require, we may collect personal information such as:

  • Your name, date of birth and contact details

  • Residential and postal address

  • Employment and income details

  • Bank account and financial information

  • Details about your assets, liabilities and expenses

  • Identification documents (such as your driver's licence or passport)

  • Credit history and credit-related information

  • Information about your goals, objectives and financial circumstances

  • Any other information needed to assist with your finance application

How do we collect your information?

We collect information when you:

  • Contact us by phone, email, website or social media

  • Complete enquiry or application forms

  • Meet with us in person or online

  • Provide documents to support your loan application

  • Give us permission to obtain information from third parties such as your accountant, employer, lender or credit reporting body

Why do we collect your information?

We collect your information so we can:

  • Understand your financial situation and lending needs

  • Recommend suitable loan products

  • Prepare and submit loan applications

  • Communicate with lenders, insurers, solicitors and other parties involved in your application

  • Meet our legal and regulatory obligations

  • Improve our services

  • Contact you about your existing loan or future finance opportunities where appropriate

Who do we share your information with?

To help arrange your finance, we may share your information with:

  • Lenders and credit providers

  • Mortgage insurers

  • Valuers

  • Settlement agents and solicitors

  • Credit reporting bodies

  • Government agencies where required by law

  • Our aggregator, Australian Finance Group (AFG), and approved service providers who assist us in providing credit assistance

  • Technology providers that securely store or process information on our behalf

We only share information where it is reasonably necessary to provide our services or where required by law.

Credit Information

As part of assessing your loan application, lenders may obtain or exchange credit information about you with credit reporting bodies.

This information helps lenders assess your application, verify your identity and meet responsible lending obligations.

How we protect your information

We take reasonable steps to keep your personal information secure by using:

  • Secure electronic systems

  • Password protection and access controls

  • Secure document storage

  • Encryption where appropriate

  • Staff and service providers who are required to maintain confidentiality

While we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.

Website and cookies

Our website may use cookies and analytics tools to understand how visitors use our website and improve your experience.

These tools may collect information such as:

  • Your browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • General location information

This information generally does not identify you personally.

You can disable cookies through your web browser if you prefer.

From time to time, we may send you information about finance products, interest rate updates or services that may be relevant to you.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

Marketing communications

Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.

To make a request, please contact us using the details below.

​

Making a privacy complaint

​

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and work towards resolving your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA).

Australian Financial Complaints Authority (AFCA)

Website: https://www.afca.org.au

Phone: 1800 931 678

Email: info@afca.org.au

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. Effective from 01/07/2026

​

bottom of page